Frequently Asked Questions

Most asked questions and some tips about Residential Proxy Service with geo-location feature
Most popular Q&A about Residential Proxy Service with Geo Targeting Feature
How to setup proxies in your software? Click here
For FAQ about Worldwide Mixed Backconnect Proxy Service, please visit this page
Andy:
How to LogIn to my control panel? Where to find ports?
Support:
You can log in to your control panel from main page by clicking on button "SIGN IN"
Cindy:
How to sign up into your Service with USA targeting proxies?
Support:
After purchase you will get email with access to your dashboard and all necessary information to start using our Service. If you will need any help or you have questions feel free to contact our Support Team in any ways you prefer: by Chat, Skype (live:cosmoproxy) and you can send us a mail through our mail form by clicking here
David:
When will available proxy IP addresses from other countries?
Support:
We also have many other countries in our pool, but not too high amount to sell them. During near time we will also offer you other countries as well. If you already tested our residential proxies with GEO or worldwide mix, you will be notified by mail when other countries will avvailable
Mashka:
What payment methods do you accept? I want purchase $1250 package by PayPal. Do you accept PayPal?
Support:
Yes, Mashka, we accept PayPal. Also we accept Credit Cards, Amazon, AliPay if you from China. We accept JCB, Discovery. Also you can pay by Bitcoins, Ethereum.
Kirill:
Do you accept Bitcoins and Ethereum?
Support:
Yes we accept BTC, ETH as well. Just ask our support about actual bitcoin or ethereum wallet address. All crypto payments are manually approving
Jessica:
Can I use these proxies for Instagram?
Support:
Yes sure, you can use it for Instagram, Ticket Master, Facebook, YouTube, Skype, SoundCloud, LinkedIn, Amazon, XTREMETOP100, Yandex, Google Services, AOL, Yahoo!, Zello, Outlook, Apple, Nike, Adidas, GMX, WikiPedia, ZOHO, Twitter, StubHub, AXS, Vimeo, Gmail and many more!
Hassan:
Hi, can I use your residential proxies for Google Services?
Support:
Yes, Hassan, you can, but we not allow to use proxies for generally Google purposes. We not blocking Google
July:
I'm interesting in speed. How fast proxies?
Support:
Residential Proxies with geo targeting are very fast
Masik:
Do you offer residential proxies with unlimited bandwidth?
Support:
Yes, all plans are with unlimited bandwidth
Dmitry:
What type of authentication geo proxies supports?
Support:
IP authentication
Max:
What about refunds? Do you offer refund?
Support:
We offer 1 hr free test, so you can understand how our Service working for you. That's way we not offer refunds at all. Please purchase our Service only if you sure that it is suitable for your needs
Arthur:
How will I receive paid plan?
Support:
Instantly to your email
Nina:
How to get free test of residential proxies with geo targeting?
Support:
Submit your query to us by any contact methid and you will get test on your email during near time
Sara:
How proxies looks like?
Support:
Backconnect URL looks like:
IP:PORT
Parker:
Can I choose city or ISP?
Support:
To date we not allow this option
John:
Instagram blocks my accounts when I use proxies, what should I do?
Support:
If service with that you work blocking your activities you should setup lower traffic and configure your bots to work more accurate with service you working with
Greg:
Does USA residential proxies supports SOCKS4/5?
Support:
No, currently supports only HTTP/HTTPS protocols. In worldwide residential proxy mix service you can use SOCKS4/5 with full functionality
Nick:
How to setup recurrent payment?
Support:
All plans are by default recurrent. If you want one time payment, please ask our support for special payment link
Mike:
Why I need use proxies for my business?
Support:
Proxies can helps you to grow your business faster. How it works you can read on our special page How Backconnect Residential Proxies Works and why I need them
Dan:
Where I can find reviews and discussions about your residential proxy service?
Support:
Hi, Dan! We have special page with links to our official threads on main web boards, you can visit here: links to official COSMO:PROXY boards
Dina:
Where I can purchase Rotating Residential Proxies with unlimited bandwidth with big discount?
Support:
Dina, you can purchase it in our special store for proxies with unlimited bandwidth here: https://cosmoproxy.com/backconnect-residential-proxy-store
Minney:
From what sources proxies comes? Are they legal?
Support:
Yes, our Service is absolutely legal. Residential IPs comes from few sources, such as TV Network, ISP, VPN software
If you have any questions please feel free to contact us by Skype live:cosmoproxy, Chat on website or by contact form
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