Frequently Asked Questions

Question 1

Andy:

How to LogIn to my control panel? Where to find ports?

Answer

You can log in to your control panel from main page by clicking on button "SIGN IN"

Question 2

Cindy:

How to sign up into your Service with USA targeting proxies?

Answer

After purchase you will get email with access to your dashboard and all necessary information to start using our Service. If you will need any help or you have questions feel free to contact our Support Team in any ways you prefer: by Chat, Skype (live:cosmoproxy) and you can send us a mail through our mail form by clicking here

Question 3

David:

When will available proxy IP addresses from other countries?

Answer

We also have many other countries in our pool, but not too high amount to sell them. During near time we will also offer you other countries as well. If you already tested our residential proxies with GEO or worldwide mix, you will be notified by mail when other countries will avvailable

Question 4

Mashka:

What payment methods do you accept? I want purchase $1250 package by PayPal. Do you accept PayPal?

Answer

Yes, Mashka, we accept PayPal. Also we accept Credit Cards, Amazon, AliPay if you from China. We accept JCB, Discovery. Also you can pay by Bitcoins, Ethereum.

Question 5

Kirill:

Do you accept Bitcoins and Ethereum?

Answer

Yes we accept BTC, ETH as well. Just ask our support about actual bitcoin or ethereum wallet address. All crypto payments are manually approving

Question 6

Jessica:

Can I use these proxies for Instagram?

Answer

Yes sure, you can use it for Instagram, Ticket Master, Facebook, YouTube, Skype, SoundCloud, LinkedIn, Amazon, XTREMETOP100, Yandex, Google Services, AOL, Yahoo!, Zello, Outlook, Apple, Nike, Adidas, GMX, WikiPedia, ZOHO, Twitter, StubHub, AXS, Vimeo, Gmail and many more!

Question 7

Hassan:

Hi, can I use your residential proxies for Google Services?

Answer

Yes, Hassan, you can, but we not allow to use proxies for generally Google purposes. We not blocking Google

Question 8

July:

I'm interesting in speed. How fast proxies?

Answer

Residential Proxies with geo targeting are very fast

Question 9

Masik:

Do you offer residential proxies with unlimited bandwidth?

Answer

Yes, all plans are with unlimited bandwidth

Question 10

Dmitry:

What type of authentication geo proxies supports?

Answer

IP authentication

Question 11

Max:

What about refunds? Do you offer refund?

Answer

We offer 1 hr free test, so you can understand how our Service working for you. That's way we not offer refunds at all. Please purchase our Service only if you sure that it is suitable for your needs

Question 12

Arthur:

How will I receive paid plan?

Answer

Instantly to your email

Question 13

Nina:

How to get free test of residential proxies with geo targeting?

Answer

Submit your query to us by any contact methid and you will get test on your email during near time

Question 14

Sara:

How proxies looks like?

Answer

Backconnect URL looks like:
IP:PORT

Question 15

Parker:

Can I choose city or ISP?

Answer

To date we not allow this option

Question 16

John:

Instagram blocks my accounts when I use proxies, what should I do?

Answer

If service with that you work blocking your activities you should setup lower traffic and configure your bots to work more accurate with service you working with

Question 17

Greg:

Does USA residential proxies supports SOCKS4/5?

Answer

No, currently supports only HTTP/HTTPS protocols. In worldwide residential proxy mix service you can use SOCKS4/5 with full functionality

Question 18

Nick:

How to setup recurrent payment?

Answer

All plans are by default recurrent. If you want one time payment, please ask our support for special payment link

Question 19

Mike:

Why I need use proxies for my business?

Answer

Proxies can helps you to grow your business faster. How it works you can read on our special page How Backconnect Residential Proxies Works and why I need them

Question 20

Dan:

Where I can find reviews and discussions about your residential proxy service?

Answer

Hi, Dan! We have special page with links to our official threads on main web boards, you can visit here: links to official COSMO:PROXY boards

Question 21

Dina:

Where I can purchase Rotating Residential Proxies with unlimited bandwidth with big discount?

Answer

Dina, you can purchase it in our special store for proxies with unlimited bandwidth here: https://cosmoproxy.com/backconnect-residential-proxy-store

Question 22

Minney:

From what sources proxies comes? Are they legal?

Answer

Yes, our Service is absolutely legal. Residential IPs comes from few sources, such as TV Network, ISP, VPN software